Frequently Asked Questions - Terms & Conditions and Vehicle Information

  1. Payment and Booking:

Q: How can I make a booking?

  • You can make a booking through our website, mobile app, email, or phone. Follow the instructions provided on the “Booking” page.

Q: When will I be charged for my booking?

  • For online bookings, your credit card will be authorized once the booking  is confirmed and charged after the trip is completed. For email or phone bookings, payment details will be discussed during the booking process.

 

  1. Cancellations and Changes:

Q: What is your cancellation policy?

  • Cancellations must be made at least 24 hours before the scheduled pickup time. Cancellations should be submitted in writing via email.

Q: Can I change my booking details after confirmation?

  • Changes to bookings can be accommodated when communicated as early  as possible. Please contact our customer service for assistance.

 

  1. Waiting Time and No Show:

Q: How long do I have to wait for the driver to pick me up?

  • For hotel pickups, a 15minute waiting time is allowed. For airport pickups, a 45minute waiting time is allowed from the flight landing time.

Q: What happens if my flight is delayed?

  • If your flight is delayed by more than 2 hours, a new booking must be made. If a passenger doesn’t appear within the allowed waiting time, it’s considered a “no show.”

 

  1. Payment Methods:

Q: What payment methods are accepted?

  • We accept credit/debit cards for online bookings. Cash payments can be arranged, but only with prior agreement. Accepted currencies are Danish Kroners, Euro, and Dollars, without coins.

 

  1. Smoking and Violations:

Q: Can I smoke in the vehicle?

  • Smoking is not allowed in any of our vehicles. Violation will result in an extra charge.

Q: What happens if I violate the rules?

  • Violations of our rules, such as smoking or damaging the vehicle, may  result in additional charges.

 

  1. Vehicle Type and Amenities:

Q: What types of vehicles do you offer?

  • We offer a range of vehicles, including luxury sedans, SUVs, and limousines. You can choose the vehicle that suits your needs during the booking process.

Q: What amenities are available in your vehicles?

  • Our vehicles are equipped with comfortable seating, climate control, and entertainment systems for an enjoyable experience.

Q: Is the car always electric?

  • We offer a mix of vehicle types, including electric and nonelectric options, depending on availability and your preferences.
  1. Guaranteed Car Booking:

Q: Am I guaranteed the car I book?

  • We make every effort to provide the exact vehicle you’ve booked. However, in rare cases, circumstances beyond our control might require us to substitute the vehicle with a similar or upgraded option.

 

  1. Sustainability and Arrangements:

Q: Is sustainability important to you?

  • Yes, sustainability is a priority for us. We strive to offer ecofriendly transportation options whenever possible.

Q: Is it possible to make deals and arrangements with a driver while a ride is ongoing?

  • Deals and arrangements should be made in advance during the booking process. Our drivers follow a predefined route and schedule, but feel free to discuss any special requests with our customer service.

 

  1. Specific Driver Requests:

Q: Can I demand a specific driver?

  • While we strive to accommodate requests, we cannot guarantee a specific driver due to scheduling and availability.

 

  1. Contact and Support:

Q: How can I contact customer support?

  • You can contact our customer service via email or phone. Visit the “Contact Us” page for details.

 

  1. Privacy and Security:

Q: How do you handle customer data?

  • Customer data is handled in accordance with our privacy policy. We do not share personal information with third parties.

 

  1. Legal Information:

Q: What is your liability in case of delays or issues?

  • We are not liable for delays due to factors beyond our control, such as traffic or weather. Our liability is limited to the transportation service provided.
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